Step 1:
Navigate to the page you wish to screenshot.

Step 2:
Click the “Print Screen” button on your keyboard. This will copy your screen and place it in your computer’s “clipboard,” allowing you to paste it in the next step.

Step 3:
Open Microsoft Word and paste the screenshot onto the page.  You can now attach the document to your support ticket!

Extra Info:
For some people, the “Print Screen” button may appear abbreviated as “Prt Scr.”
The button will not physically print anything through a printer.

URL’s are what direct your computer’s browser to a particular site on the internet.  It’s like an address for a website!  Similar to how the address to your house directs people to your house, a URL directs people to a website.

Please refrain from using any browser add-ons when editing pages. Add-ons such as Grammarly are known to cause issues to the look of the page.

It is important and necessary to add alt text to the photos on your website for three main reasons:

1. If Images Fails to Load – If for any reason an image does not render on a web page, the alt tag will display in place. This means visitors to that web page understand what image should be there even though they are unable to see it.

2. For Search Engines – Search engines, such as Google and Bing regularly crawl web pages. It is easy for them to understand text copy on a page, however, images are difficult to read. This is where alt text comes to play. Alt text is used to describe to search engines what the image is showing, allowing search engines to give users better results when performing an image search.

Alt text is a great place to include your main keyword to improve your image search ranking for that term. However, it is important to use appropriate text that actually describes your image. You should not include keywords if they are not relevant to the image being displayed, and if it doesn’t describe the image. If you do this, it could do more harm than good and negatively affect your website’s SEO.

3. For the Visually Impaired – The visually impaired tend to use screen readers in order to browse web pages. These screen readers will identify and interpret what is being displayed on their screen. Alt text is needed to explain and describe to people using screen readers what is on your page. For this reason, it is important to convey contextual information that will explain the image in more detail.

When writing alt text for your website images, bear in mind these points:

• Keep the text concise but be descriptive.
• Write alt text for humans, not search engines. Provide people with contextual descriptions so they understand what the image is showing.
• Don’t include keywords if they do not describe the image. (Doing this could have a negative impact on your SEO.)

This information came from yola.com and was posted on their site on April 8, 2014: https://www.yola.com/blog/what-is-alt-text-and-why-do-your-photos-need-it/

There are 3 main page editors in WordPress. The Classic Editor shows the page in code (HTML & CSS). The Backend Editor shows the page in Rows, Columns and Elements. The Frontend Editor allows you to visually see the page, and also edit at the same time. The buttons to switch between the editors are located in the top left of the page editor, just below the page title. The page editor is explained fully Here.

A Published Page is fully visible to anyone on the website. A Page Draft is not visible to anyone except through the WordPress Editor. You can change whether a page is Published or a Draft in the “Publish” block on the right side of the Page Editor. For a more in depth explanation, Click Here